Who we are.

The Brookcrate™ brand and brookcrate.com are owned and operated by Hangzhou Qianyou Network Technology Co., Ltd. Owner: Wang Minyan. Business address: Room 711, Unit 44, Building 2, No. 217 Wujiang Road, Wangjiang Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province.

Information we collect.

We may collect information provided when you place an order, contact support, subscribe to communications, or complete a form. This may include your name, email address, phone number, billing information, shipping address, order details, and messages.

Payment information may be handled directly by the payment provider used at checkout.

How information is used.

• Process and fulfill orders.
• Provide shipping updates and support.
• Respond to questions and requests.
• Maintain and secure the website.
• Detect fraud or unauthorized activity.
• Meet legal and operational obligations.

Sharing and retention.

Information may be shared with service providers that support payment processing, shipping, order fulfillment, website operation, analytics, fraud prevention, and customer service. Information is retained only as reasonably necessary for business, legal, and dispute-resolution purposes.

For privacy questions, contact service@brookcrate.com or 15860909350.