Order processing.

Orders are reviewed and prepared after successful checkout and payment authorization. Processing times may vary depending on product availability, order volume, weekends, holidays, and operational circumstances.

Shipping charges and estimates.

Available shipping methods, charges, destinations, and estimated delivery times are displayed at checkout when available. Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, incorrect addresses, or other events outside our control.

Tracking and delivery.

• Tracking information may be provided when available.
• Customers should monitor tracking updates.
• Carrier delivery scans may appear before a package is located by the recipient.
• Contact service@brookcrate.com if a shipment is delayed, damaged, lost, or incorrectly delivered.

Address accuracy.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address requires correction. Once an order has shipped, an address change may not be possible.